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Frequently Asked Questions

Employers FAQ

An employee who worked for two weeks has technically earned two weeks’ worth of wages. But they are usually only paid at month-end. EWA allows employees to access a portion of their already earned but unpaid wages before payday. It's there to help with unexpected bills or emergencies that come up before payday.

Employees who need money will find a way to get it. While we can’t fix underlying economic issues, we do provide a short-term crutch, so employees do not turn to expensive payday loans or illegal lenders. Moreover, our free financial literacy training enables employees to upskill themselves and manage their money better. This is a more long-term solution to financial difficulty.

No. Paymenow allows employees to access money already owed to them, as they earn it. Any transactions plus fees are deducted from that month’s salary – no monthly repayments and no interest. Our fee structure is fully transparent, and all fees are clearly displayed multiple times before the transaction is processed.

You know your people best, so control of the platform is fully in your hands even after implementation. Employers set:

  • access limits (deciding on a % of salary which may be withdrawn, or a flat limit)
  • access criteria (such as full-time employees only, employees with no salary deductions or employees with six months service or more).
  • withdrawal limits (limit number of withdrawals and voucher purchases per cycle).

We only allow access of up to 25% of net salary (where the exact limit is set by the employer). Our data also shows users typically only access 15%-18% of their earned wages, which shows users do not spend just because they can.

The service comes at zero cost to employers. Paymenow also covers implementation costs should any arise. However, employers may opt to cover employee fees from their own account.

Implementations are handled by our experienced team of project managers, who will guide your team throughout the process. Implementation is quick and simple.

Paymenow is fully payroll and bank agnostic. We have extensive experience implementing with payrolls such as Sage 300 People, PaySpace, SAP, Psiber and more.

We can also link Paymenow to any employee bank account, as provided to us by payroll.

Paymenow funds the advances to employees on behalf of the employer. There is no cashflow impact on the employer.

Our tech platform has undergone an information security and cyber risk assessment from F-Secure which guarantees bank grade security (report can be shared on request)

Employees FAQ

Paymenow is an employee benefit app that focuses on financial wellness and inclusion. Connected to your company payroll, Paymenow facilitates responsible access to money you have already earned.

No! Any cash outs you receive via Paymenow are not a loan. It is simply access to money you have already earned.

A cash out on Paymenow will cost you a small service fee as well as a transaction fee to disburse the funds to your bank account. An immediate payment option is also available at a slightly higher cost. No interest is charged. No subscription fees. No hidden costs.

You do not owe Paymenow anything, ever! Any cash outs you receive using Paymenow will be deducted from your next salary payment. Example: if you cash out R500 in the middle of the month, come pay day, you will receive R500 (plus fees) less than your usual salary, paid into your bank account.

Your employer makes all decisions related to your available balance. Paymenow uses a calculation to determine the amount added to your available balance every day of your cycle. For shift workers, the calculation is based on information received by your employer.

No. To combat fraud, you can only cash out to the bank account your salary is paid into. If you need it changed, please contact your payroll department.

Yes. Paymenow uses encryption and two-factor authentication to keep your money and information safe. The Paymenow app is as safe as a bank app.

No. Paymenow does not share your information with any third parties without your permission. Refer to our Ts and Cs for more information. Your Paymenow transaction amount will show as a line item on your payslip under the label "Paymenow", but no specific transaction information will be listed.